Bank executives have been urged to visit remote communities to improve access to financial services for Indigenous Australians.
Financial Counselling Australia's Lynda Edwards says it's not just engagement workers who need to visit communities to get a proper understanding of them and their people.
"I'm talking about executives," she told an online forum on Wednesday.
"The decision-makers really do need to go out on the ground and talk to people, to find out if their products are really working and if their systems are working.
"We understand money, we know how to use money, it's the systems and processes that are in place that actually make it really hard for us to participate."
Ms Edwards believes financial literacy should be a core subject from as early as primary school.
The Wangkumara woman recounted meeting a Morrison government MP while in Canberra for policy work, who told her parents shoulder the responsibility of passing on financial skills.
Ms Edwards told the MP that her parents hadn't been able to as her family were only allowed to work from the 1980s.
"My grandfather was paid in rations, he wasn't allowed to participate in the economy," she said.
"This notion that parents are going to teach their kids about money, it just doesn't happen for First Nations people."
Head of Indigenous Affairs and Strategic Inclusion at National Australia Bank Eveanne Liddle said established banking practices often made it hard for people in remote communities.
She gave the example of banks requiring identity documents to be seen at local branches in order to open a bank account, but that would mean travelling for hours for someone in a community.
"They're actually excluded from a lot of the financial products," Ms Liddle said.
NAB has updated its practices to accept non-standard forms of ID and open bank accounts for people who don't have 100 points of ID.
"There are processes to follow but these are things we weren't able to offer 15 months ago," she said.
More Indigenous people should work in the sector so products become more relevant and financial literacy is improved, Ms Liddle added.