Australia Post customer receives months worth of mail in one day

·2-min read

A woman has hit out at Australia Post after she received months worth of mail in one day.

She took to Facebook on Thursday to complain about the delivery, which she said occurred after she cancelled her PO Box and paid for three months of mail redirection.

“Not one letter was received between April 7 [and] June 1,” she said.

“Suddenly on June 2, three months worth of mail arrived, including overdue rates bill, jury service information and other bills and important communications.

“Why did this happen and who had our mail for three months?”

A picture of the abundance of mail accompanied her post.

The mail which the woman received all at once. Source: Facebook
A woman has hit out at Australia Post after she received months worth of mail in one day. Source: Facebook

She added that she had called Australia Post and her local post office when she noticed she hadn’t received any mail, but was told everything was fine.

“When I rang the post office where our PO Box was, he told me they don’t get the letters, that the mail is redirected from the mail exchange where they stick on the yellow redirection labels,” she continued.

Australia Post apologises to customer and issue refund

Australia Post has told Yahoo News that while the vast majority of mail is delivered on time, something went wrong with this customer's redirection request.

A spokesperson said Australia Post has apologised to the customer and arranged a refund.

"If any customers have concerns about their delivery service, we encourage them to contact us on 13 POST so that we can provide help and support," the spokesperson said.

The woman’s post angered others online and many encouraged her to ask for an extension on her redirection for free.

Signage at an Australia Post outlet in Sydney. Source: AAP
The woman’s post angered others online and many encouraged her to ask for an extension on her redirection for free. Source: AAP

Another woman said she had experienced something similar when she moved because Australia Post workers didn’t read the redirection slip properly.

“They obviously held on to it for some strange reason or still had it put in the PO box then realised afterwards it wasn't meant to be there,” another person said.

“I move states every 2-3yrs and have been for the past 25+yrs. Unfortunately, I’ve never had a successful mail redirection. I completely understand your frustration,” a second person wrote.

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