Angry cruise passengers demanded to be let off a ship after several destinations were changed, food went stale and the vessel’s sewage system reportedly stopped working.
Around 2000 travellers on board the Norwegian Spirit were told that scheduled stops at Le Havre and Amsterdam had been cancelled because of bad weather.
The tourists, who paid about $9,600 for Norwegian Cruise Line’s “mystical fjords” trip, did get to Norway but were only able to view the famous fjords from a distance.
Things got worse when a stop in Reykjavik, Iceland, was cancelled and replaced with one in Greenock, near Glasgow, that was then itself replaced with one to Belfast on Monday when the 274 metre-long boat was refused permission to dock.
A video showed outraged passengers chanting “get us off this ship” and demanding to be taken back to London.
A passenger set up a Twitter account called @NCLHELL to detail what happened during the trip, which started from Southampton on September 27. They posted several pictures from the vessel showing angry passengers and broken toilets.
Deena Roland and her husband Adrian, both 48, were on the trip.
“There are a lot of angry people on this ship and the lack of adequate explanation as to what's going on almost caused a riot this morning,” she told Mail Online.
After three days floating around the Atlantic the bathrooms are backing up, not flushing, and out of order today on Norwegian Spirit. pic.twitter.com/CFBANWycWX— NCLHELL (@NCLHELL1) October 8, 2019
“It's been a nightmare of a holiday, and now many of the toilets in the cabins are overflowing with sewage. It's really not my idea of a luxury cruise break.”
Debbie Fuller, from the US, was also upset with the service and claimed some passengers were made to hand over their passports without being given a reason.
“We were promised such an incredible trip to all these amazing places but it turned into the holiday from hell,” she said.
Staff were also accused of shutting off the internet so passengers could not post videos they had filmed.
Several passengers decided to organise their own trips back to London when they stopped in Ireland.
Customers demanded a refund but were only given a 25 per cent voucher for their next cruise.
Security rushes out to try slowing riot of angry passengers aboard NCL Norwegian spirit after 14 day Iceland cruise goes to hell. pic.twitter.com/tWYK3WYngD— NCLHELL (@NCLHELL1) October 8, 2019
A passenger claimed the discount voucher was not accepted when they tried to use it for a trip on October 11.
She wrote on the company’s Facebook page: “We will never trust this cruise line again. We have been lied to and cheated. Make it right NCL. Honour your word.”
A Norwegian Cruise Line spokesperson responded explaining Norwegian Spirit’s itinerary was impacted by weather conditions.
“While nine ports of call were originally planned for the voyage, the revised itinerary allowed the ship to call to 8 ports,” the spokesperson said.
“We are very sorry for any inconvenience and disappointment our guests experienced.”
Yahoo News UK
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