Aldi shopper’s simple request reveals little-known checkout policy
The customer said she was stunned when an Aldi checkout worker agreed to slow down his scanning speed upon her request.
An Aussie mum’s simple request during a recent shopping trip has revealed a little-known Aldi checkout policy. The woman said she was wrapping up her grocery haul at one of the chain’s stores on Sunday when she approached the register with some slight hesitation.
“I said to the guy working, ‘Hey, can you like, just go a bit slower for me today? I’m obviously not the in the mood to get my groceries kung fu flung at my f***ing head’,” she said in a video posted online, referencing Aldi’s famously speedy checkout staff.
Much to her surprise, the employee seemed to be completely unbothered by her plea.
“He’s like, ‘Yeah, of course, we can go as slow or fast as you want. If you ask us to go slow, we have to go slow’,” the stunned shopper — who appears to live in NSW — said while slowly removing her sunglasses and looking at the camera in shock.
“Sorry. So did anyone else know that? Like, why the f*** do they choose to go 100 miles an hour?”
The mum admitted she “hates” shopping at Aldi because of the “pressure at the checkout” and urged others who feel the same to just ask staff to take it down a notch. “Easy as that,” she ended the TikTok video which has been viewed more than 80,000 times in less than 24 hours.
Aldi confirms little-known policy to Yahoo
An Aldi spokesperson confirmed to Yahoo News Australia workers will adjust their scanning speeds to accomodate customers upon request.
“At ALDI, our commitment to quality doesn’t stop with our products — it’s our brilliant people who help make what we do possible,” the spokesperson said last month.
“Whether it’s expertly navigating shoppers to their must-have Special Buy or adjusting their scan speed based on how quickly or slowly each customer packs their shopping, our team members help make every grocery shop Good Different.”
🍊 Coles, Woolworths, Aldi busted discounting controversial produce
🧺 Aldi customers resort to extreme measures as 'shortage' takes hold
👮♂️ Aldi store's drastic move at entrance after spike in thefts
Aussies agree Aldi checkout speed makes them nervous
While some Aussies commented on the video that they “love” Aldi checkouts because they are a challenge, many agreed they also feel uneasy when getting ready to pay.
Several said they prefer to use the self-serve checkouts for this very reason, to which the mum responded that sadly her store doesn’t have them yet.
Numerous other people who claimed they previously or currently work for the grocery chain said the number of scans they do per hour and shift are “monitored and timed”. “That’s why we do it fast generally,” one person said.
“Husband works for them. They get warnings for going too slow. Only supposed to slow down for old/disabled or when asked,” another added.
Do you have a story tip? Email: newsroomau@yahoonews.com.
You can also follow us on Facebook, Instagram, TikTok, Twitter and YouTube.
