MORE INFO: Statement from AGL

The retail market is competitive and we recommend that customers find the deal that suits them best.

 

We offered the customer a competitive energy deal at the time and respect her decision to move to another retailer.

All our customers are important to us and we hope that, in an instance like this, we might find ways to better serve the customer’s needs and keep the customer with us.

The customer’s request to transfer the account was approved on 12 September.

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