Telstra 'apologises after Aldi employee helps grandfather figure out new smartphone'
Telstra has reportedly been left red-faced after an Adelaide grandfather struggled to work out how to use his new smart phone and was told to "just Google it".
Wes Coleman, 75, said, however, in a matter of minutes he understood how to use the phone after an Aldi employee helped him.
During a heartwarming encounter at his regular Aldi store, an employee who knows him asked how his day had been, News Corp reports.
"Frustrating," Mr Coleman replied.
He was trying to work out his first smart phone, an iPhone, given to him by his daughter so her parents could keep in contact with their grandchildren via Facetime as they're moving to the US in a few weeks.
“Being one of the old, non-computer age people, I was frustrated and couldn’t get the thing to work,” he told News Corp.
The girl asked Mr Coleman what was wrong and it was then that she took a few minutes to help him out.
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She moved the contacts to the home screen for easier access and showed him how to use them.
“The consequence of all this is I’ve learnt basically how to use all my phone numbers, how to delete some, put some in,” he said.
“The irony of it was the fact that I’d just left the Telstra shop, where all I could get was, ‘Go back and Google this, Google that.’ I really got no help at all even though I’m a Telstra customer. In a matter of a few seconds this very pleasant girl has taught me more about my phone than trying to muck around with Telstra."
A Telstra spokesperson told News Corp the company apologises to Mr Coleman for the inconvenience.
“We apologise to this customer who was affected and we welcome him to come back to any of our stores if he needs assistance with his phone again in the future.”
Sandi, Mr Coleman's daughter, said that one simple gesture may have improved her dad's life.
“The backstory is my mum is not well, she has Hodgkin lymphoma, and he hadn’t been able to call her from the shops,” she said.
