Disgruntled Qantas passenger seeking compensation over broken in-flight entertainment system

A disgruntled Qantas passenger is seeking $100 in compensation after he had to endure a 10-hour flight with a broken in-flight entertainment system.

Zoran Ivanovic, from Melbourne, fronted the Civil and Administrative Tribunal in Victoria with his claim, only to be told that they could not rule on international cases.

To continue with his claim, Mr Ivanovic would have to follow it up in the Supreme Court.

The tribunal heard the May 12 flight from Sydney to Hong Kong was delayed by an hour due to problems with the in-flight entertainment system.

While the system was supposedly fixed, Mr Ivanovic claimed his screen still did not work and he had to sit through the 10-hour flight with no entertainment.

He calculated his compensation amount on the basis he could have watched five movies in that time, each valued at $20.

Following the flight, Mr Ivanovic received an email from Qantas, offering an apology and 3000 frequent flyer points, but he wasn’t satisfied.

It wasn’t the first time Mr Ivanovic had experienced a run in with Qantas.

In March last year he was issued a no-fly notice after he was allocated the wrong seat on a flight from Singapore to Melbourne and demanded to speak to the duty manager.

After becoming aggressive and abusing staff in an allegedly drunken altercation, authorities were called.

Up to twelve police officers attended the Qantas lounge at Changi Airport in Singapore to control the situation.

Mr Ivanovic sought an additional $2500 over the incident, but his second claim was also dismissed.

Tribunal member Lindsay Warren said he believed the airline’s decision to issue the no-fly notice to Mr Ivanovic was reasonable, New Corp reported.