Unhappy customer slams Jeep in music video parody
An Australian man has struck a chord with disgruntled car owners around the world, by crafting a clever musical complaint over his “lemon” Jeep.
Teg Sethi’s music video has only been online for two days but has already wracked up more than 60,000 views.
That may make him feel a little better because the parody of Redfoo’s New Thang is a sharply worded dig at Fiat Chrysler Jeep, which he says owes him a $60,000 refund on his car.
While he declares, "I made a mistake - I bought a Jeep" in the chorus, Mr Sethi says there is a serious side to the humorous production.
“In October 2013 I bought a new Jeep Grand Cherokee for $60,000,” he wrote on his YouTube account.
“This was a BIG mistake as it has been a lemon Jeep from the day I got it.”
“It’s had numerous issues and has been towed a number of times.
“I no longer trust it to transport my family safely.”
In a statement to News Corp, Fiat Chrysler Automobiles Australia declined to comment on Mr Sethi’s individual case.
But it said customers could contact the company at any time to discuss complaints about, or issues with, their vehicles.
“FCA Australia takes our obligations to our customers seriously and their satisfaction is our number one priority. FCA Australia will continue to work on improving customer satisfaction and service.”
That may not satisfy Mr Sethi though.
His video features several depictions of his alleged experiences with the company. One scene shows a mechanic juggling lemons, others show Mr Sethi (from an unfortunate angle) playing the part of a disinterested call centre worker.
It remains to be seen if the music video will help resolve his complaint but he told News Corp there was a bigger issue in play.
“From a non-selfish perspective, there’s a bigger picture ... We don’t have the appropriate ‘lemon laws’ in this country and consumers have to go to this extent to have their situations resolved.”
“I just wish I could see the expressions on their faces.”
