Calling the anger line

May 23, 2002, 1:37 am Norm Beaman Today Tonight

There's a myriad of things that make us angry - things as simple as losing a car parking space to the complexity of relationships. Talking it out can help.

Lifestyle

When you get angry one thing can make you even madder - no one wants to listen.

Dianne McCartin is issuing an invitation you won't get too often.

She, along with other helpers, is putting herself up as a verbal punching bag.

She's there to yell at.

Unemployed and over 50, Dianne knows what its like to be angry.

She's constantly accused of being a dole bludger, but now she's curing her anger and joblessness in one hit.

She's setting up an anger chat line where others pay just to have someone listen to their rage.

But don't always expect an easy time of it when you ring Dianne or her helpers.

"We are not going to answer in a nice way - that's not what they want to hear. They want to hear someone with a bit of attitude. If they want us to argue back we will, and even lose the argument for them," Ms McCartin said.

However, The Salvation Army's John Dalziel, while applauding the move to get off the dole, says handling anger is a very serious issue.

"If you yell as a way of getting rid of frustration what do you do next time to relieve frustration? Yell louder - hit out," he said.

Mr. Dalziel says the Salvos handle tens of thousands of anger related cases each year and it takes their professionals months to begin to understand the basis of a lot of their client's anger.

"To suggest it can be done by untrained people over the telephone, encouraging people to yell out their frustrations, is a false promise", he said.

For the Anger Release Chat Line call 1902 243 001 001 at $3.25 per minute. Charges are higher from pay phones and mobiles. The Salvation Army can be contacted on (03) 9650 4851


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