Qantas leaves man hanging

August 3, 2012, 6:18 pm Frank Pangallo Today Tonight

A man who rang Qantas was left on hold long enough for him to fly more than half way to London, waiting an astonishing fifteen hours.

Consumer

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Being kept waiting, and waiting, and waiting on hold by companies you're trying to do business with is the practice that drives us all up the wall.

The Adelaide businessman Andrew Kahn's call to the airline as he tried to confirm his flight takes the cake.

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