New Baldivis residents run the risk of months without fixed telephone and internet services, as they wait for telecommunications infrastructure to be rolled out in the area.
Homeowners also face having to pay thousands of dollars to equip their homes to connect to the National Broadband Network.
Pensioner Val Ashman built a new home in Heritage Park Estate four months ago and is still waiting for her home phone to be connected – despite spending $3000 to ready her house.
Mrs Ashman said the dream of owning a new home in Baldivis had turned into a nightmare.
She said she had been left frustrated and emotionally distressed, with no fixed landline or internet service, despite having moved into her property in September.
Mrs Ashman’s home telephone number is diverted to her mobile, but she said poor reception in the area meant she sometimes could not be contacted for up to 12 hours at a time.
“I feel like a second-class citizen … it’s like being in no-man’s land,” she said.
“We were told when we moved in the only thing we had to do was contact Telstra, change all our details over and tell them where we were going and the phone would be put on,” she said.
Mrs Ashman said that when a Telstra contractor arrived at her Icelandic Meander home she was told he could not connect her phone because there were no wires.
Several phone calls later, Mrs Ashman said she was told by NBN Co, the company responsible for rolling out the Federal Government’s high-speed internet scheme, she would have to wait until the network was rolled out in her estate before she could have home telephone and internet.
NBN Co’s website indicated construction of the network was under way at the Heritage Park Estate and would take up to 12 months to complete.
Mrs Ashman claims she was told by NBN Co her estate would be the first in Baldivis to be connected this year.
However, she recently received a flyer saying Parkland Heights would be connected first. She said she was sick and tired of receiving mixed messages.
A Telstra spokesman said the company had been working with Mrs Ashman and had supplied her with an interim phone service.