Helen Baxendale has gone missing. Minutes before she is due to chat on the phone from London about her role in Kidnap and Ransom, soon to screen on pay-TV and previously seen on the ABC, an assistant calls to say the actress is nowhere to be found.
Considering the series is about people being spirited away and held hostage, it's a bit of a worry.
Thankfully Baxendale is soon on the end of the line. "I just dropped my children off at school," she explains. "I decided to jog back but I'm slower than I think." Despite high-profile roles in Cold Feet and Friends, Baxendale long ago chose to put family first.
With three children between the ages of seven and 15, she mainly works in London, fitting acting jobs in around family life.
Kidnap and Ransom, also starring Trevor Eve, provided a chance to visit more exotic locales. Set in London, Africa and Kashmir, the series was filmed in Cape Town.
"It was hard being away from my children but they were able to come out for a holiday, so that was great.
"I play one half of a partnership that runs a small business in hostage negotiation. My character, Angela Beddoes, runs the business side while Trevor's goes into the field and does the negotiations.
"Trevor and the producer spent a week with real-life negotiators for research. The rest of us weren't allowed to meet them. They don't advertise their services. It's morally sticky territory because no-one wants to be seen negotiating with terrorists." The tense drama shows the brutal reality of hostage negotiations. The moment you relax and think everything is going to turn out OK is usually the signal for a shattering plot development.
Nerves are further jangled by constantly ringing phones, the main medium hostage-takers use to do business.
"Acting over the phone can be hard," says Baxendale. "In most shows you are not talking to anyone. But in this a lot of the time we actually were on the phone to each other."
Now in her 40s, Baxendale says good roles for women are hard to find. "The roles that do come up are fought over by really big names."
If she never acted again, she will always be remembered as Rachel in Cold Feet and Emily who came between Ross and Rachel in Friends.
Is that a good feeling? "Being in Friends and Cold Feet has no bearing on my day-to-day life whatsoever," she says, laughing. "I rarely think about it.
"But both shows are etched in my mind. For one thing, I did them pre-children."Things become more of a blur after that. Cold Feet was a big part of my 20s. Every so often I see the make-up artist or bump into one of the other actors and that is always nice. But the main thing in life is family. I have been lucky enough to have a semblance of a career and a family which I cherish."