A public housing staff member was threatened at gunpoint and another was bitten by a tenant while carrying out a property inspection, a Department of Housing incident register reveals.
The two incidents were among dozens of shocking experiences of physical and emotional abuse documented in the register during 2011-12.
In July last year, a tenant locked a female officer inside a house and told her to take her clothes off before she managed to escape.
There are several reports of staff being attacked or bitten by dogs while inspecting properties and at least two incidents where officers were exposed to dangerous clandestine drug laboratories.
The incident register revealed tenants had threatened to kill staff members with a range of weapons, including guns, knives and bricks.
A female staff member, who did not want to be named, said she had been left with a permanent scar after she was attacked while inspecting a property this year.
"I have also witnessed brutal domestic violence," she said.
The woman said there was a culture of "turning a blind eye" at the department and nothing was done to prevent further attacks. "They don't care about our welfare, key performance indicators are number one on their agenda," she said.
Community and Public Sector Union-Civil Service Association branch secretary Toni Walkington said staffing shortages needed to be addressed urgently so workers could do inspections in pairs.
Ms Walkington said staff were not told they could log incident reports.
"We hear about these health and safety concerns but nothing has been officially documented in most cases," she said.
Department general manager of service delivery Steve Parry said the overwhelming majority of inspections were carried out without incident and the department strived to increase and improve protection and safety measures.He said staff were educated about how to stay safe on the job and were encouraged to go with a second officer if they had concerns.
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