Queensland driver stung with 183 toll fines in two days
A Queensland driver has been stung with 183 toll fine letters in the space of two days.
Troy Johnson received the mass mail from Go Via, it was the first time he knew there was something wrong with his account.
A class action against the toll company is building with more people coming forward with stories of fines and faulty tags.
Queensland drivers owe almost $190 million in unpaid tolls.
“I’ve been a customer for several years and to not receive any customer service or communication is very very frustrating,” Mr Johnson told 7 News.
He said he changed his credit card details online but Go Via continued to bill his old card.
Now he faces more than $600 in tolls, over $4000 in admin fees and over $30,000 in penalty fines.
"We really can't afford to have that level of fines, it's terrifying we've got four daughters,” he said.
The cost of outstanding fines in Queensland has hit 187.3 million dollars.
Since 2004 there have been between 4-5000 complaints made to the Tolling Customer Ombudsman.
The complete data of how many cases have been won by customers wasn’t available.
“Because of the diversity of information or the diversity of outcomes it's meaningless to record who won,” a spokesman for the Ombudsman said.
Queensland Premier Annastacia Palaszczuk said toll customers were obliged to pay their fees.
“If you're using the toll road the users have to pay a fee ah and you know it is incumbent on government to actually seek out those people to actually pay their fair share”.
She did not know whether there would be any changes to the current system.
